Q&A

The Q&A (Questions and Answers) agenda item is a feature designed to allow users to ask questions during a structured conversation. This item provides an opportunity for users to clarify doubts, seek additional information, or inquire about specific topics related to the agenda. The persona utilizes the knowledge base to provide accurate and relevant answers to user queries.

How to Set Up

Navigate to Agenda Editor: Access the “My Persona” section in your dashboard and select the Agenda tab.
Add Q&A Item: Within the agenda editor, click the ”+” button to add a new agenda item and select the “Q&A” type.
Configure Settings:
- Starting Message: Define the introductory message, such as “Do you have any questions about our services?”.
- Knowledge Base Integration: Ensure the persona’s knowledge base is updated with relevant information to answer potential user questions.
Save and Publish: Click the “Publish” button to save the agenda with the newly added Q&A item.

Available Settings

Starting Message: Customize the initial prompt to guide users into the Q&A session.
Knowledge Base Sources: Link relevant documents, websites, or data sheets to enhance the persona’s ability to answer questions accurately.
Positioning: Place the Q&A item strategically within the agenda, typically at the end, to address user queries after completing other agenda items.

Advanced Settings

Condition Logic: Define conditions under which this item should be triggered. Learn more
Communication Mode: Define communication mode to interact with the user. Learn more.

Best Practices

Clear Starting Message: Use a concise and inviting message to encourage user participation.
Comprehensive Knowledge Base: Regularly update the knowledge base to ensure accurate and up-to-date responses.
Strategic Placement: Position the Q&A item where it adds the most value, such as after conveying critical information or completing a discussion.
Monitor and Improve: Review user interactions to identify common questions and enhance the knowledge base accordingly.